When will HollywoodCasino.com discontinue operations?
As of December 14, 2023 Hollywoodcasino.com has discontinued operations All accounts have been closed at this time, and the platform is no longer be available for new registrations, logins, or wagering.
What will happen to my account on HollywoodCasino.com?
As the HollywoodCasino.com platform has been discontinued, your HollywoodCasino.com account has been permanently closed. You can create an account on our soon to be launched new Hollywood Casino platform.
Do I need to close my account before discontinuation, or can I let it expire?
All HollywoodCasino Accounts have been closed. Any funds that remained in your account after December 14, 2023 will be mailed via check to your registered address.
Can I still wager on HollywoodCasino.com?
You can no longer wager on HollywoodCasino.com
Will you still have an online casino available?
Yes, the current online casino offering will be available under PENN Entertainment’s Hollywood Casino brand. The experience is accessible within ESPN BET via mobile and web.
For more information and to download Hollywood Casino in the ESPN BET app and website, please check out our page here.
Can I transfer my account to the new Hollywood Casino app or website?
At this time, it is not possible to transfer your account, your account information, or your account balance to the new Hollywood Casino website or app.
Your HollywoodCasino.com account has been closed as of December 14, 2023. You can register for an account on the new Hollywood Casino app.
What will happen to all of my prior transaction history?
Account information will be securely held and maintained in accordance with applicable regulatory requirements.
Will I be able to withdraw after the app is shut down?
As of December 14th, 2023 you are no longer able to withdraw any cash funds. Any funds that remain on your account after December 14, 2023 will be mailed via check to your registered address.
What happens if I didn't withdraw my account balance prior to the HollywoodCasino.com closure?
If your requested withdrawal could not be processed, or you did not initiate a withdrawal prior to the HollywoodCasino.com closure on December 14, 2023, your funds will be mailed to you via check. The check will be mailed to your registered address on file.
Will I still be able to login to HollywoodCasino.com?
As of December 14th, 2023 you are no longer able to login to Hollywoodcasino.com. If you have any questions or concerns please contact customer support.
What will happen to HollywoodCasino.com jackpot games that aren't paid out before HollywoodCasino.com discontinues?
In the event a Progressive Jackpot does not hit by December 4, 2023, any wagers contributions made by patrons to the Progressive Jackpots will be returned to the patrons within 5 days of the Jackpots being shut down. Please note that your contributions to the jackpots do not include your full wager amount. For any contributions made to a Progressive Jackpot that has hit before December 4, 2023, no wager contributions will be returned to patrons.
How can I access my 2023 transaction history for tax reporting purposes?
Please contact our new Hollywood Casino Customer Support to receive your 2023 Win/Loss Statement. This will be the same Customer Support personnel who have supported HollywoodCasino.com.
How can I contact Customer Support for more help?
As of December 14, 2023, you may contact the Hollywood Casino Customer Support Team through our new application.